With the growth of digital mode, there is a deluge of data. There is immense value in unlocking the data. Natural Language Processing is one area of data science where we use the data to understand the digital conversations. Chatbots are one of the applications of Natural Language Processing. Nowadays, chatbots are an integral part of our daily lives helping us in solving customer queries, answering critical questions and even booking an appointment. Siri and Google have become ubiquitous.
A Hackathon session on designing a Chatbot using SAP was conducted in IMI Bhubaneswar Campus by SAP India on 11th March 2021. It was inaugurated with Professor Ramesh Behls’s welcome speech and carried further with the session by Mrs. Subhankar Pattanayek .Only first 50 students got the opportunity to attend the seminar. Participants were briefed regarding chatbots. In this session, Mrs. Subhankar Pattanayek, a digital marketing professional, SAP industries, taught us how to build a chatbot from end-to-end with SAP Conversational AI. A chatbot is a software application used to conduct an online chat conversation via text or text to speech. Chatbots are special. Not only are they able to answer questions, but they can do so without the help of a human representative. This frees up valuable time and saves businesses money. In recent years, businesses have found purposes for chatbots beyond customer service support. You’ll now see chatbots playing key roles in marketing and sales. Chatbots are still relatively new, but they’re becoming extremely popular amongst businesses looking to automate customer service, marketing, or sales. People are ready to engage with chatbots, and some actually prefer this type of communication over human representatives.
So this seminar gave a solution overview to the participants and step-by-step tutorials on how to create an enterprise-ready chatbot from scratch, using the different capabilities of the platform. Students were able to create their own chatbots with the guidance of their mentor, Mrs. Subhankar Pattanayek. The session was very engaging as students participated in full spirit.